Civil DigitalPractical digital delivery

App testing service

App testing for Android apps and mobile web apps

Real-world testing from first launch, one screen at a time. Every finding backed by a screenshot, graded by how much it matters, written in plain English.

See options and prices Download the service guide (PDF)

Who it is for

Independent developers and small studios preparing for a Play Store launch or working through Google Play's closed-testing period, businesses with a customer-facing mobile web app, and teams who want a second pair of eyes on a new release.

Options and prices

Quick Check

£19

One 10 to 15 minute session

What happens
A timed, hands-on session covering sign-in, the main screens and the most important features. Ideal before a launch, a demo or a client hand-over.
What you receive
A Testing Feedback report (PDF and Word).
Book Quick Check

Focused Feature Test

£29for one journey, £12 each extra

Per journey

What happens
Each journey you name, such as onboarding or checkout, tested end to end, including what happens when it is done wrongly or abandoned halfway.
What you receive
A Testing Feedback report, with each journey written up step by step.
Book Focused Feature Test Add extra journeys (£12 each)
Limited spaces

Rolling Daily Testing

£39

Daily for up to 16 days

What happens
Installed from your Play testing track and visited for a few minutes every day. Each visit tests something new; once the features run out, earlier problems are re-checked. A visit missed for a technical reason is made up later.
What you receive
One sentence of feedback a day, a running log, and confirmation when a fix works.
Book Rolling Daily Testing
Limited spaces

Launch Pack

£69saves £18

Quick Check + Feature Test + Rolling

What happens
A Quick Check, one Focused Feature Test and Rolling Daily Testing.
What you receive
Everything above.
Book Launch Pack

Prices are per app and no VAT is added. Payment is taken when you book. Quick Check and Focused Feature Test reports are delivered within 3 working days of the app being ready to test. If we can't test your app, for example because it will not install, open or get past sign-in, you get a full refund. Re-checking a fixed problem is free once within 14 days of the report, then £5. Not sure which option fits? Email info@civildigital.co.uk and we'll recommend one.

How it works

  1. Book. Choose an option and tell us about your app: the app link (a Play testing link, a store listing or a web address), a dummy test account or a request for dummy details, and anything to focus on or avoid. Then pay securely with Stripe.
  2. Setup. The app is installed from your testing track or opened in the mobile browser you specify, such as Chrome or Brave.
  3. Test. A timed, hands-on session. We start as a new user, then use the app as a real user does: features tried properly, results checked, data built up as we go, every screen captured.
  4. Report. Findings graded High, Medium or Low and delivered as a branded report within 3 working days, or as a daily sentence for rolling testing.
  5. Follow up. When you ship a fix, we re-check it and say plainly whether it is fixed.

What we check

First launch and stability
Launch time, splash and loading screens, onboarding, crashes and freezes.
Core features
Whether they work and give the right answer, checked against your expected results where provided.
Navigation
Tabs, menus, the Back button, returning to the app after leaving it.
Layout
Cut-off text, overlapping controls, content under the status or navigation bar.
Data and progress
Whether progress, settings and sign-in survive closing and reopening.
Language and region
Wrong-language text, currency, dates and time zones for UK users.
Accessibility
Screen-reader labels, obvious contrast problems, tap target size.
Ads, permissions and security
Test ads left live, ads easily tapped by mistake, unexplained permission prompts, exposed sensitive data.

Example findings

  • A "Loading language pack" pop-up covering the app's title on the splash screen.
  • Pressing Back to hide the keyboard closed a whole form and lost the amount entered.
  • A Google test ad live in a released build.
  • A weight shown as LBS on screen but read aloud as KG.

How findings are graded

High

Affects security or data, or stops someone using the app.

Fix before release.

Medium

Something works wrongly, is confusing, or loses progress.

Fix soon.

Low

Polish.

Fix when convenient.

Rules we work to

We never

  • use real personal details or sign in with anything other than the agreed dummy account;
  • deliberately buy anything, subscribe, tap an advert, or leave a rating or review;
  • grant permissions, accept terms or accept updates unless you ask us to test that feature;
  • write to live data or delete anything we did not create.

We always

  • keep the test data we create so later steps build on it like a real user (removed only if deleting is part of the test or you ask);
  • test from a Google account with no payment method;
  • back every finding with a screenshot and say what we could not test;
  • keep to the agreed session length and state the time spent.

What we need from you

  • The app link (and, for a Play testing track, the opt-in link so our Google account can be added as a tester).
  • A dummy test account or a request for dummy details – never real customer accounts.
  • CAPTCHAs and text-message codes switched off for test accounts.
  • Anything that must not be touched, the journeys that matter most, and expected results where the answer is not obvious.

Scope and limits

Read the limits

Android apps and mobile web apps only, no iOS.

Usability, functional and quality testing – not a penetration test, load test or formal accessibility audit.

Not covered: screens that block screenshots (such as banking screens), text-message codes, CAPTCHAs, fingerprint or face sign-in, camera and QR scanning, real GPS movement, NFC and Bluetooth. Real-time action games are tested for launch, menus and stability only.

Rolling Daily Testing is one tester, so on its own it does not meet Google Play's 12-tester requirement for new personal developer accounts.

Questions

How quickly will I get my report?

Within 3 working days of the app being ready to test.

What if you can't test my app?

You get a full refund.

Do you test iPhone apps?

Not at present; Android and mobile web only.

Does Rolling Daily Testing count towards Google's 12 testers?

It counts as one tester. You will still need 11 others.

Is my data safe?

Screenshots and logs are used only to produce your feedback. Never send real customer accounts.

Ready to book?

Choose an option below. Payment is taken when you book.

Quick Check · £19 Focused Feature Test · £29 Rolling Daily Testing · £39 Launch Pack · £69

info@civildigital.co.uk · 07568 296136

Service terms