App Testing Service terms
The terms that apply when you book app testing from Civil Digital.
1. Who we are
Civil Digital is a UK sole trader based in Bedford. ICO registration ZC264830. Contact us at info@civildigital.co.uk or on 07568 296136.
2. Prices and payment
Prices are as listed on the App Testing Service page. They are per app and no VAT is added. You pay in full when you book, through Stripe.
3. Turnaround
Quick Check and Focused Feature Test reports are delivered within 3 working days of the app being ready to test. The app is ready to test once we have the app link, any tester opt-in and a test account (or your request for dummy details).
Rolling Daily Testing runs daily for up to 16 days. A visit missed for a technical reason is made up later in the period.
4. Refunds
If we cannot test the app, for example because it will not install, open or get past sign-in, you get a full refund.
5. Cancellation (consumers)
You have 14 days to cancel. By ticking the box at checkout you ask us to start straight away. If you cancel after testing has started, we may keep a proportionate amount for the work done. Once the report is delivered the service is complete and the right to cancel ends.
To cancel, email info@civildigital.co.uk with your booking reference or Stripe receipt number.
6. Re-checks
Re-checking a fixed problem is free once within 14 days of the report, then £5 each.
7. How we test
We follow the rules we work to and the scope and limits set out on the service page.
8. Your responsibilities
- Provide dummy test accounts only, never real customer data.
- Tell us anything that must not be touched.
9. Data
Screenshots and logs are used only to produce your feedback and are stored in the UK. We delete them 12 months after testing ends. See also our privacy policy.
10. Liability
Testing reports what we observed in the session. It is not a guarantee that an app is free of defects.